- Shipping & Returns
Shipping & Returns
Returns and Refunds Policy
If you have Santore products in excess of what you require, we will accept those products for return for a 20% restocking fee, provided that all products are in their original factory-sealed inner packaging, and they have not been damaged or exposed to extreme environments. Please call for details. Custom items will not be accepted. Return shipping charges may apply.
If any Santore product fails under proper use, we will replace it or refund your purchase price. However, you must preserve all remnants of the failed product and return them to us for analysis before we will issue a credit for the product. Please contact us in this event, and we will arrange for return shipping of any explosive materials at our expense.
Depending on region, your order will ship via Southeastern Freight, FedEx Freight Priority, or FedEx Ground. Please call for international shipments.
Terms of Service
Pricing: All prices are F.O.B. Bunnell, Florida. Orders less than $200 will incur a $20 packing fee.
Delivery: No U.P.S or U.S. Postal Service deliveries are possible.
FedEx does not guarantee overnight delivery of hazardous materials. Please place your orders sufficiently in advance for timely delivery.
Terms: New customers - Payment in advanced or C.O.D.
Customers with established credit - Net 21 days
Programmed deliveries - Negotiated by contract.
Ordering Cutoff Dates:
For delivery prior to July 4th, orders must be received and confirmed by May 1st.
For deliveries prior to December 31st, orders must be received and conformed by November 1st.